HSE patients happier with service in 2012

By Lloyd Mudiwa. Health service users were happier with the service they received from the HSE in 2012 compared to 2011, judging by the number of complaints recorded by the Executive last year. At 6,813 complaints, this was a reduction of 9 per cent on the previous year’s total of 7,449. On the positive side, some 5,200 compliments were also recorded last year, however many more go unrecorded, according to the Executive. “Work is ongoing to encourage all staff to proactively record compliments, as they are an important part of service user feedback, allowing us to capture data on the…