Patient call recordings ‘can be accessed’

Having access to a recording of phone calls relating to medical card/GP visit card eligibility “is integral to the purposes of performance management and service quality appraisal”, the HSE believes.  An “individual/data subject” has the right under section 6A of the Data Protection Acts to object to the recording/use of his/her personal data if the use/processing of this information would cause substantial and unwarranted damage or distress to the individual concerned, the Department of Health said. Hawkins House was responding to a Parliamentary Question by Sinn Féin Deputy Pearse Doherty. A person can exercise this right by writing to the…