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July 1, 2016

Executive fails to meet its complaint deadlines

By Lloyd Mudiwa.

The HSE has admitted it failed to conclude any of the reviews held in the month of July under the Health Act 2004 (Complaints) Regulations within 20 working days, in breach of the legislation.

“There were seven reviews received in July; of the two that are closed, none were closed within the 20 working-day time frame,” the Executive stated this month. July is the month for which it has the latest information on complaints.

The Executive continued: “It is an ongoing challenge to meet the 20-day working day time frame for the completion of HSE Reviews due to the complex nature of cases and the availability of review officers.”

The HSE is aiming to conclude reviews within the time frame in 75 per cent of complaints received this year, which means as of July, it should have done so in at least five of the cases received. The Executive said work was ongoing to develop this function.